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| Chapter 10 |
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| affective conflict |
disagreement that focuses on individuals or personal issues. |
| cognitive conflict |
disagreement that focuses on problem- and issue-related differences of opinion. |
| communication |
meaningful exchange of information through messages. |
| conflict |
antagonistic interaction in which one party attempts to thwart the intentions or goals of another. |
| cross-functional team |
team made up of members from different functions, such as production, marketing, and finance. |
| employee stock ownership plan (ESOP) |
plan that benefits employees by giving them ownership stakes in the companies for which they work. |
| empowerment |
giving employees authority and responsibility to make decisions about their work without traditional managerial approval and control. |
| external communication |
meaningful exchange of information through messages transmitted between an organization and its major audiences. |
| formal communication channel |
messages that flow within the chain of command defined by an organization. |
| grapevine |
internal information channel that transmits information from unofficial sources. |
| high-context culture |
a society in which communication depends not only on the message itself but also on nonverbal cues, past and present experiences, and personal relationships between the parties. |
| informal communication channel |
messages outside formally authorized channels within an organization’s hierarchy. |
| listening |
receiving a message and interpreting its intended meaning by grasping the facts and feelings it conveys. |
| low-context culture |
a society in which communication tends to rely on explicit written and verbal messages. |
| nonverbal communication |
transmission of messages through actions and behaviors. |
| problem-solving team |
temporary combination of workers who gather to solve a specific problem and then disband. |
| self-managed team |
work team that has the authority decide how its members complete their daily tasks. |
| stock options |
rights to buy a specified amount of company stock at a given price within a given time period. |
| team |
group of employees who are committed to a common purpose, approach, and set of performance goals. |
| team cohesiveness |
extent to which team members feel attracted to the team and motivated to remain part of it. |
| team diversity |
variances or differences in ability, experience, personality, or any other factor on a team |
| team level |
average level of ability, experience, personality, or any other factor on a team. |
| team norm |
informal standard of conduct shared by team members that guides their behavior. |
| virtual team |
group of geographically and/or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task. |
| work team |
relatively permanent group of employees with complementary skills who perform the day-to-day work of organizations. |